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2018-02-10

Student Success Committee Minutes 10/2/2018
 
Meeting Objectives:
 
1.      Follow up on Community Resource Guides/Title IX holders
2.      Restrooms
3.      Student Center
4.      Phone tree update
5.      CARE Team discussion
 
Members Present:                  Members Absent:
1.      Patti Saffioti              Meredith McLaughlin
2.      Renee Chalmers       Joy Adams
3.      Michael Farris           Matt Poteat
4.      Kimberly French       Teresa Ranson
5.      Matt Naugle              Cynthia Lofoso
6.      Collins Friddle
7.      Thomas Sparhawk
8.      Raylene Cope
9.      Vickie Bowman
10.  Chris Robinson
11.  David Lightfoot
12.  Emma Donohoe Notes:
●     We need to figure out a way to get student resource guides to students
○     Put them in student center
○     The importance of this is emphasized by recent student suicide
○     We have an agency willing to help students who need help
●     Suicide prevention training is available in November
●     Re: starting a care team
○     Michael and Patti received training
○     Strategic mental health organization partnership to assist with meeting mental health needs for students
●     We need to start reaching out to students to train them since students will likely communicate with other students more readily than with faculty and staff
●     Can we bring counselors to campus?
○     Looking into it and reaching out to local counselors
○     We are also looking into ways to train students in suicide prevention
■     This is somewhat difficult due to the 2 day training that many students will not have the time for or the desire to sacrifice their weekends
○     Can we possibly designate student ambassadors to help/receive training?
○     Matt Naugle and Skyler Gutierrez are potential resources available to students for the semester as Clinical Mental Health Counseling interns from University of Lynchburg
○     Raylene will check to see who set up visits from the local SPCA at Randolph College to help students stress levels
●     We have received a complaint from a student regarding communications issues and customer service due to our inefficient phone system
○     Our current phone system is atrocious and antiquated. David has a plan for the new phone tree
●     Phone tree will probably have to change in 18 months once it’s been set up. Problem for another day
○     Ideally the new phone tree will have a balance between reducing the amount of time people spend listening to automated messages and reducing the rate of people playing phone tag
○     We want to move the phone system towards a function basis and away from a departmental basis like we have currently
○     Our current system calls the police first, then goes to an automated message, then to the counseling center if no numbers are selected, and then to a voicemail if the counseling office is busy
○     Our current message is long and inefficient. Shortening it to be concise and functional is needed for the new system
○     Our current system is a potential barrier to student success due to the difficulty with navigation
●     CVCC has received a grant
○     Is there anything in that grant that we can use to fund this?
●     We may need to bring in someone to help with programming the phone tree
●     Changes in organization are not reflected in the phone system and adds to problems of miscommunication
●     Potential phase 2? Install a go back to main menu function in the phone tree
●     Vote: motion to have David Lightfoot as a long term guest for assisting us with the phone tree-- passed
●     Have the phone system match the website
●     Most organizations have a switchboard to manage phone calls
 
Action Items
●     Make Title IX information available to students via the folders in restrooms
○     Facilities committee has agreed to set up 5 holders in restrooms in Amherst Hall and the EMS wing to see how well they are received initially
●     Matt Naugle will check with counseling professors to see what University of Lynchburg does for students as well as the acceptance center.
●     Change meeting time to 1 pm on Thursdays: not passed
○     David will find someone to sub for his other committee meeting
○     We will play by ear regarding how much time David will be present during each meeting
○     The new phone tree will likely take a lot of time outside of meeting times from some members
●     David will come up with ideas and submit them to the committee for feedback
●     Have a list for most frequent calls that each department receives that are not for their department.
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