Student Success Committee Minutes
10/2/2018
Meeting Objectives:
- Follow up on Community Resource Guides/Title IX holders
- Restrooms
- Student Center
- Phone tree update
- CARE Team discussion
Members Present:
- Patti Saffioti
- Renee Chalmers
- Michael Farris
- Kimberly French
- Matt Naugle
- Collins Friddle
- Thomas Sparhawk
- Raylene Cope
- Vickie Bowman
- Chris Robinson
- David Lightfoot
- Emma Donohoe
Members Absent:
- Meredith McLaughlin
- Joy Adams
- Matt Poteat
- Teresa Ranson
- Cynthia Lofoso
Notes:
- We need to figure out a way to get student resource guides to students
- Put them in student center
- The importance of this is emphasized by recent student suicide
- We have an agency willing to help students who need help
- Suicide prevention training is available in November
- Re: starting a care team
- Michael and Patti received training
- Strategic mental health organization partnership to assist with meeting mental health needs for students
- We need to start reaching out to students to train them since students will likely communicate with other students more readily than with faculty and staff
- Can we bring counselors to campus?
- Looking into it and reaching out to local counselors
- We are also looking into ways to train students in suicide prevention
- This is somewhat difficult due to the 2 day training that many students will not have the time for or the desire to sacrifice their weekends
- Can we possibly designate student ambassadors to help/receive training?
- Matt Naugle and Skyler Gutierrez are potential resources available to students for the semester as Clinical Mental Health Counseling interns from University of Lynchburg
- Raylene will check to see who set up visits from the local SPCA at Randolph College to help students stress levels
- We have received a complaint from a student regarding communications issues and customer service due to our inefficient phone system
- Our current phone system is atrocious and antiquated. David has a plan for the new phone tree
- Phone tree will probably have to change in 18 months once it’s been set up. Problem for another day
- Ideally the new phone tree will have a balance between reducing the amount of time people spend listening to automated messages and reducing the rate of people playing phone tag
- We want to move the phone system towards a function basis and away from a departmental basis like we have currently
- Our current system calls the police first, then goes to an automated message, then to the counseling center if no numbers are selected, and then to a voicemail if the counseling office is busy
- Our current message is long and inefficient. Shortening it to be concise and functional is needed for the new system
- Our current system is a potential barrier to student success due to the difficulty with navigation
- CVCC has received a grant
- Is there anything in that grant that we can use to fund this?
- We may need to bring in someone to help with programming the phone tree
- Changes in organization are not reflected in the phone system and adds to problems of miscommunication
- Potential phase 2? Install a go back to main menu function in the phone tree
- Vote: motion to have David Lightfoot as a long term guest for assisting us with the phone tree -- passed
- Have the phone system match the website
- Most organizations have a switchboard to manage phone calls
Action Items:
- Make Title IX information available to students via the folders in restrooms
- Facilities committee has agreed to set up 5 holders in restrooms in Amherst Hall and the EMS wing to see how well they are received initially
- Matt Naugle will check with counseling professors to see what University of Lynchburg does for students as well as the acceptance center.
- Change meeting time to 1 pm on Thursdays: not passed
- David will find someone to sub for his other committee meeting
- We will play by ear regarding how much time David will be present during each meeting
- The new phone tree will likely take a lot of time outside of meeting times from some members
- David will come up with ideas and submit them to the committee for feedback
- Have a list for most frequent calls that each department receives that are not for their department.