Employees are responsible for using their email account, internet and other technology resources in a manner consistent with the policies/standards they must read and acknowledge annually via Security Awareness Training. Employees who don’t complete their Security Awareness Training will lose access to their CVCC email account until this training is completed. Security Awareness Training is a contracted service referred to as SANS. The login ID required to access SANS is the same as the employee's MyCVCC username; however, the password for SANS is not the same, unless the employee makes them the same. Requests for a new password from the SANS login page will be sent to the employee's CVCC email account. If the employee has lost access to his/her CVCC email account, he/she will not be able to retrieve the new password. In this case the employee will have to contact the IT Helpdesk to have his/her password reset.
Support for Security Awareness Training is provided by the IT Helpdesk. The IT Helpdesk can contacted via phone at (434) 832-7649 or via email at firstname.lastname@example.org.